2020 Chrysler Pacifica
The Verdict
Worst problem area
Electrical
Electrical leads by volume: 88 of 226 complaints (39%) mention it. Complaints mentioning Airbags & Restraints include more reported injuries (7) than those mentioning any other identified area.
Complaints filed fell from 354 in 2019 to 226 in 2020.
Data last changed . Sources: NHTSA complaints and recalls, EPA fuel economy data. Methodology
Cost, Fuel Economy & Complaint History
| Category | 2018 | 2019 | 2020 | 2021 | 2022 | vs. 2020 Minivan - 2WD |
|---|---|---|---|---|---|---|
| Annual fuel cost ($) | 1,950–2,850 | 2,100–2,850 | 2,100–3,100 | 2,100–3,100 | 2,100–3,100 | |
| Combined MPG | 22–32 | 22–30 | 20–30 | 20–30 | 20–30 | |
| City / Highway MPG | 18–32 / 28–33 | 18–29 / 28–30 | 17–29 / 25–30 | 17–29 / 25–30 | 17–29 / 25–30 | |
| CO₂ tailpipe (g/mi) | 401–416 | 401–416 | 401–445 | 401–450 | 401–450 | |
| Complaints filed | 1,087 | 354 | 226 | 392 | 321 | |
| Recalls issued | 16 | 9 | 7 | 8 | 10 | |
| Crash-involved complaints | 30 | 11 | 10 | 11 | 8 | |
| Fire-involved complaints | 26 | 3 | 3 | 1 | 2 | |
| Injuries reported | 19 | 3 | 11 | 11 | 13 | |
| Deaths reported | 0 | 0 | 0 | 0 | 1 | |
| Configurations compared | 3 | 3 | 2 | 2 | 2 |
Not compared: this database has no vehicle sales or registration figures, so a raw count mostly reflects how many were sold, not how safe the vehicle is.
Common questions
How many recalls does the 2020 Chrysler Pacifica have?
7 NHTSA recall campaigns as of Sep 16, 2026. Check your VIN with NHTSA to see whether one applies to your car.
What is the most common complaint about the 2020 Chrysler Pacifica?
Electrical: 88 of 226 NHTSA complaints (39%) mention it.
What gas mileage does the 2020 Chrysler Pacifica get?
EPA rates it 20–30 MPG combined.
How much does it cost to fuel a 2020 Chrysler Pacifica?
EPA estimates $2,100–$3,100 a year in fuel costs, using EPA's assumptions.
Similar Vehicles
EPA-Rated Configurations (3)
| Configuration | Transmission | Cylinders | Displacement | Drivetrain | Fuel Type | Vehicle Class | City | Highway | Combined | Annual Fuel Cost | CO₂ |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Configuration 1 | Automatic 9-spd | 6 | 3.6L | Front-Wheel Drive | Regular | Minivan - 2WD | 19 mpg | 28 mpg | 22 mpg | $2,850 | 401 g/mi (low) |
| Configuration 2 | Automatic (variable gear ratios) | 6 | 3.6L | Front-Wheel Drive | Regular Gas and Electricity | Minivan - 2WD | 29 mpg (high) | 30 mpg (high) | 30 mpg (high) | $2,100 (low) | 119 g/mi |
| Configuration 3 | Automatic 9-spd | 6 | 3.6L | All-Wheel Drive | Regular | Minivan - 4WD | 17 mpg (low) | 25 mpg (low) | 20 mpg (low) | $3,100 (high) | 445 g/mi (high) |
Complaints by Category
| Category | Complaints | Crash-Involved | Fire-Involved | Injuries | Deaths |
|---|---|---|---|---|---|
| Engine | 76 | 0 | 0 | 0 | 0 |
| Transmission & Drivetrain | 55 | 1 | 0 | 0 | 0 |
| Fuel System | 25 | 0 | 1 | 0 | 0 |
| Electrical | 88 | 0 | 2 | 0 | 0 |
| Brakes | 11 | 3 | 0 | 2 | 0 |
| Steering | 33 | 1 | 0 | 1 | 0 |
| Suspension, Wheels & Tires | 9 | 0 | 0 | 0 | 0 |
| Airbags & Restraints | 5 | 4 | 0 | 7 | 0 |
| Driver Assistance & Speed Control | 20 | 2 | 0 | 2 | 0 |
| Body, Seats & Latches | 14 | 1 | 0 | 1 | 0 |
| Visibility & Lighting | 7 | 0 | 0 | 0 | 0 |
| Other | 25 | 0 | 0 | 0 | 0 |
A complaint that names more than one category is counted in each, so the rows can add up to more than the total number of complaints.
Recalls (7)
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY · Campaign 26V362000 · Jun 4, 2026
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: · Campaign 25V876000 · Dec 18, 2025
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
AIR BAGS:SIDE/WINDOW:CURTAIN · Campaign 24V793000 · Oct 24, 2024
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
HYBRID PROPULSION SYSTEM · Campaign 24V538000 · Jul 18, 2024
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
HYBRID PROPULSION SYSTEM: INVERTER; ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES · Campaign 23V010000 · Jan 18, 2023
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES; ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH · Campaign 20V334000 · Jun 9, 2020
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA · Campaign 20V191000 · Apr 2, 2020
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.